Help Center

FAQ

General Questions

Do You Ship Worldwide?

How Do I Order?

How do I change my password?

Ordering

What forms of payment do you accept?

Why was my credit card declined?

Can I apply a promotion code to an existing order?

Can I use a promo code on discounted items?

Can I edit my order?

I made a mistake in my Shipping address, can I fix it?

Can I cancel my order?

Shipping

Shipping and Delivery

Where does my order ship from?

When will my order ship?

Did my order ship yet? I haven't receive a confirmation email

I received the "It's Been Delivered" email but I don't have the product. What do I do?

My order has been stuck in ____ city for a week. What do I do?

Free Shipping not working?

Product Info

Are the bangles adjustable?

Help! The Black Writing Fell Out of My Jewelry!

Do you offer custom jewelry?

All Bangles are Sold Separately!

Drinkware Info & Care Guide

Returns

Do you accept returns?

Can I return drinkware?

Gift cards are non returnable.

Can I return a Sale item, an item purchased with a Discount, or an item purchased during a promotion ?

Do I have to pay the return shipping?

How Do I Return My Purchase?

We are unable to accommodate returns on international orders.

International Orders

Who Pays Customs Duties?

Undeliverable/Refused Packages

How Much Is Shipping?

How Do I Track My Package?

Intl Shipping Info

Wholesale

Do you offer wholesale?

Rewards

How do I earn points for referring friends?

Contact Us

Still have questions?