Help Center


General Questions

Do You Ship Worldwide?

How Do I Order?

How do I change my password?

Where Can We Shop In Person?


What forms of payment do you accept?

Why was my credit card declined?

Can I apply a promotion code to an existing order?

Can I use a promo code on discounted items?

Can I edit my order?

I made a mistake in my Shipping address, can I fix it?

Can I cancel my order?


Shipping and Delivery

Where does my order ship from?

When will my order ship?

Did my order ship yet? I haven't receive a confirmation email

I received the "It's Been Delivered" email but I don't have the product. What do I do?

My order has been stuck in ____ city for a week. What do I do?

Product Info

Are the bangles adjustable?

Help! The Black Writing Fell Out of My Jewelry!

Do you offer custom jewelry?

All Bangles are Sold Separately!

Drinkware Info & Care Guide


Do you accept returns?

Can I return drinkware?

Gift cards are non returnable.

Can I return a Sale item, an item purchased with a Discount, or an item purchased during a promotion ?

Do I have to pay the return shipping?

How Do I Return My Purchase?

We are unable to accommodate returns on international orders.

International Orders

Who Pays Customs Duties?

Undeliverable/Refused Packages

How Much Is Shipping?

How Do I Track My Package?

Intl Shipping Info


Do you offer wholesale?


How do I earn points for referring friends?

Contact Us

Still have questions?